Privacy Policy
This policy describes how the Paf Trade team handles information when you use the Paf Trade app and related services.
1. Who operates PAF Trade
PAF Trade is a campus marketplace operated by the PAF Trade team, including administrators and appointed campus ambassadors. University email verification confirms control of an eligible email address; it does not establish identity, university endorsement, trustworthiness, or the safety of a transaction. Contact the team using in-app support or the contact below.
2. Information collected
You provide your name, email, optional phone/WhatsApp number, profile details, listing descriptions and photos, reports, and support conversations. The service also records account roles, email verification state, community support relationships, notification read state, notification delivery identifiers, app installation identifiers used for abuse prevention, IP addresses, and security and staff action records.
3. Purposes and visibility
We use this information to operate accounts and listings, verify email access, deliver notifications and support replies, prevent abuse, investigate reports, and maintain records. Listing photos, seller names, verification status, support counts, and contact details offered on ads can be seen by other marketplace users. Add only contact information and photos you are comfortable sharing. Support conversations are available to authorized support staff and administrators. Administrators can export personal data in restricted audit reports.
4. Service providers and international processing
We use service providers to operate the app and public website, store information and images, deliver emails and notifications, and distribute app updates. These providers process information needed for those services and may process it outside Pakistan under applicable terms and safeguards. The website host may process basic connection information, such as IP address, requested page, browser or device type, and request time, to deliver and protect the site. The public website does not currently use analytics or advertising cookies. We do not sell personal information. Opening WhatsApp, email, or another external app is subject to that provider’s policy. Your device notification settings may expose notification previews on the lock screen.
5. Permissions and device storage
Photo-library or camera access is requested when you choose images. Notification permission is optional. Your device stores sign-in information to keep you logged in and may retain copies of listing content and preferences. You can revoke permissions in device settings, sign out to remove the app session, or clear app storage through your device. Previously shared files and messages in external apps remain there.
6. Retention and deletion
Accounts are kept while active unless deleted or restricted. Ads expire after seven days. Expired or sold ads and their photos normally remain available for relisting for thirty days before scheduled removal. Resolved/closed support conversations are eligible for cleanup after sixty days of inactivity; security events after ninety days. Moderation/staff audit records have no automatic deletion schedule yet and may retain event-time names, email addresses, reasons, and decision details after account deletion to investigate misuse. Contact us about retention concerns. Backups and exported reports are separate copies whose retention and access the operator must manage.
7. Account deletion and your choices
Use Profile → Delete account to request permanent account removal and deletion of associated active content, or contact support if you cannot sign in. Authorized administrators must first transfer their administrative duties. Removal is subject to necessary security/audit records and applicable legal obligations. Previously stored or downloaded copies may not disappear immediately. We restrict access to exported information and manage backup copies, including deletion requests when recovering stored information. You may request access or corrections through support; we may verify ownership before acting.
8. Security, disclosure and changes
We apply reasonable safeguards to protect your information against unauthorized access, misuse, loss, and disclosure. No service can guarantee absolute security. Necessary information may be disclosed for valid legal requests, to protect people, or to investigate abuse, subject to applicable law. Report suspected unauthorized access promptly. Material changes will be communicated in the app; updated policies show their revision date.
Contact
In-app support or paftradesupport@gmail.com.